Denny, what's the biggest learning for you in this process of taking the Diamond Leadership Model throughout your organization? Bob asked. It was a great question. I thought for a few seconds. The biggest learning for me so far is that leadership development has to be elevated to the level of strategic initiatives-the same as marketing, product development, capital investments and other high level objectives. As a senior manager, the thing that I can impact the most in my business is developing leaders. So far, the results are proving that to be true. And I find that I am having fun again. | Diamond Quality Leadership by Mark Hinderliter, Paperback | Indigo Chapters