Pine Centre

Security- (250)960-9058

For theft prevention resources please contact Cst. Fred Greene at (250)277-8913 or fred.greene@rcmp-grc.gc.ca

After-hours Access

Tenants requiring access to the mall over one hour outside of normal operating hours should refer to Section 9 – ‘Mall After-Hours Access Policy’ for complete policies and procedures. Tenants are required to fill out an After-hours Access Approval Form included in Section 11 – Forms or submit a request through the Administration office. To apply for an afterhours email guestpinecentre@morguard.com and a member of Admin will make their afterhours:

Monday- Friday the following information is needed: Start & end time, store name, contact name and phone number (for the afterhours), the number of people and reason for an afterhours Using the request form at least 24 hours prior to access date if security is NOT required and at least 48 hours to required access date if security is required. Requests made through the tablet can be done 3 hours before closing for inventory and 24hrs notice for repairs and maintenance.

If a company is coming in to work on your unit, please provide the the company name, an afterhours contact for them, the number of people and the reason they are there when submitting your after hours request.

After-hours is stated as the following:

Monday to Wednesday and Saturday: 7:00 pm – 8:30 am

Thursday and Friday: 9:00 pm – 8:30 am

Sunday and Stat Holidays: 6:30 pm – 9:30 am

Please see Mall Administration office or guestpinecentre@morguard.com to submit your After Hours requests.

Pine Centre is closed Christmas Day, New Year’s Day and Easter Sunday. In these situations, after-hours means anytime during the day or night.

Approval means an ‘Approval for After-hours Access Form’ has been submitted and returned ‘approved’ by the appropriate department(s) as per clause 2.1.

Shoplifting

Shoplifting is considered a crime of dishonesty and therefore it is a serious criminal charge in British Columbia. It is a common offense, however, and can be committed by people with no criminal history or prior involvement with the police. A criminal record for shoplifting simply describes the offence as theft under $5,000.

The criminal charge of Theft Under $5,000 has no minimum punishment. The offence of Theft is found in section 322 of the Criminal Code. The punishment is in section 334(b), which specifies that a person who is convicted of Theft Under $5,000 may be jailed for up to two years. In aggravated circumstances the prosecutor will ask the court to consider sending someone to jail for shoplifting. Regardless of the punishment, if a person has been charged with shoplifting it can ruin their reputation and any future employment opportunities.

Each individual store will have its own policy on shoplifting and the course of action that should be taken. It is not up to mall Security to monitor individual stores for shoplifting, however, Security Guards will offer support to retailers noting the following needs to occur in order to lawfully apprehend a shoplifter:

The suspect must be observed from the time they enter the store to the time they leave
The suspect must have been seen taking the item(s)
If the suspect attempts to leave the store with ‘stolen item(s)’ staff must first ask the person if they intend to pay for the items they have on their person (even if ‘out of sight’)
If the person pays for OR returns the items and leaves the store, they are not subject to arrest or charges (however, do notify security and provide a detailed description so that they can be aware and ensure the person(s) doesn’t make another attempt at another store)
If the person continues to leave the store with the item(s) it is now considered shoplifting
The store employee who observed the theft can now call 911 and report the theft and/or call Security at (250) 960-9058 noting the following information:

complete description of the perpetrator(s)
complete description of the item(s) stolen
names and contact information of any witness(es)
compile any and all security intelligence data from in-store security cameras to provide to RCMP and/or mall Security

Mall Code of Conduct

Pine Centre Mall strives to provide its customers with an exceptional shopping experience in a safe and comfortable environment. In order to ensure the health, safety and security of everyone at Pine Centre, the following standards of conduct are in effect at all times for all staff and visitors of the shopping centre.

Pine Centre Mall is Private Property

The mall, including its parking lot, is private property. As a visitor or employee on this property, you are prohibited from engaging in any of the following activities while on this property. Failure to comply with these standards of conduct or reasonable requests made by Mall Management or Security may result in losing the privilege to shop or work at the mall and/or criminal prosecution, where applicable.

No Loitering or Congregating at Entranceways

The mall is a place for shopping and dining, not a place for loitering. Mall management and/or security have the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers at any time, or from loitering for excessive periods of time. This applies to all entranceways, storefronts, common area corridors, hallways and all parking areas.

Pine Centre Mall is a Safe Place for Everyone

To promote a safe and secure shopping environment, appropriate behaviour is required at all times. Any person(s) possessing weapons of any kind, or engaging in fighting, horseplay, swearing, shouting, littering, vandalism, or any other illegal activity, will not be allowed to remain on mall property. Mall management or security will call the RCMP to remove any person(s) engaging in such behaviours or refusing to leave when asked.

Contractors means contractors and subcontractors that are currently authorized to perform their designated trades as mutually agreed upon by the Mall Management Team and authorized representative of the contractor.

Department Head means the designated supervisor for either the Janitorial Department or the Security Department or the delegate who has responsibility for the specified department at that time.

Mall means all the building occupied and controlled by Pine Centre Mall including its common areas.

Management Team means at least two of either the General Manager, Operations Manager, Specialty Leasing Manager and/or Marketing Manager or delegates having responsibility for the administrative team at that time.

Tenant Representative means any person(s) who are current employee(s) of a store that is fully operational in the mall.

9.3 Policy

This policy is intended to manage after-hours access to the mall in a safe, non-hazardous fashion consistent with Work Safe BC health and safety considerations. It recognizes that after-hours access to the mall is best managed by those most familiar with, and having responsibility for, the mall.

The policy contains pertinent information meant to inform internal departments, Tenant representatives and contractors on the procedures, responsibilities, emergency services and support available while in the mall after-hours.

Active Shooter Training Video, please click Here

For all other Security information please click HERE

For the full Tenant manual click HERE

Fire Drill training Video: Please request access to our YouTube channel to access the video by emailing your request to sredlick@morguard.com

After-hours Access

Tenants requiring access to the mall over one hour outside of normal operating hours should refer to Section 9 – ‘Mall After-Hours Access Policy’ for complete policies and procedures. Tenants are required to fill out an After-hours Access Approval Form included in Section 11 – Forms or submit a request through the Administration office. To apply for an afterhours email guestpinecentre@morguard.com and a member of Admin will make their afterhours:

Monday- Friday the following information is needed: Start & end time, store name, contact name and phone number (for the afterhours), the number of people and reason for an afterhours Using the request form at least 24 hours prior to access date if security is NOT required and at least 48 hours to required access date if security is required. Requests made through the tablet can be done 3 hours before closing for inventory and 24hrs notice for repairs and maintenance.

If a company is coming in to work on your unit, please provide the the company name, an afterhours contact for them, the number of people and the reason they are there when submitting your after hours request.

After-hours is stated as the following:

Monday to Wednesday and Saturday: 7:00 pm – 8:30 am

Thursday and Friday: 9:00 pm – 8:30 am

Sunday and Stat Holidays: 6:30 pm – 9:30 am

Please see Mall Administration office or guestpinecentre@morguard.com to submit your After Hours requests.

Pine Centre is closed Christmas Day, New Year’s Day and Easter Sunday. In these situations, after-hours means anytime during the day or night.

Approval means an ‘Approval for After-hours Access Form’ has been submitted and returned ‘approved’ by the appropriate department(s) as per clause 2.1.

Maintenance and Janitorial

For immediate assistance, contact maintenance at 250-563-3681 and hitting the # and option 2.

Custodial Contractor:

Acciona

Custodial Site Supervisor:

(Mall & Food Court)
Please contact Mall Administration for any janitorial inquires or concerns

Security & Emergency Contact Numbers

Security Contractor:
Paladin Security Office Phone
Cell: (250) 960-9058 pcm_sitesup@paladinsecurity.com

Tenant Emergency Contact Numbers

We need to know who to contact for any emergencies in your store after mall hours; therefore, all stores must provide the Administration Office with after-hours contact information as updated regularly by the Administrative Assistant. If there is a change in management at your store, please complete the Emergency Contact Information Form included in Section 11 - Forms and drop it off at the Administrative Office so they can make the required changes to the Emergency Contact List.

For all other Operations information please click HERE

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