security information


Guest Services: 250 563 3681


At Pine Centre your comfort, safety and security are our top priorities. Concord Security provides Pine Centre with highly-trained and reliable security personnel. Security officers are easily identified by their uniform and patrol the interior and exterior of the shopping centre on foot and on bicycle.

Concord Security Corporation is a B.C. owned and operated security firm that has been providing a full range of security services in BC and across Western Canada since 1983. With over 200 clients and 1,000 companies, Concord Security has been named one of the largest security guard companies in BC in five consecutive years.

Concord Security is an innovative security company with an exceptional level of professionalism and training coupled with a customer service priority approach that is second to none. Concord’s extensive knowledge of the security challenges in retail environments have made them the industry leader in shopping centre security in Western Canada.

To learn more about Concord Security, visit

You can download our Code of Conduct (PDF) and also Adult Supervision / Youth Policies (PDF)

Unsupervised children and teens are at risk for bullying, peer pressure, abduction, verbal or physical abuse, drug use and/or drug trafficking, or engaging in theft or other criminal activities. The shopping centre, its management and its employees are not responsible for the supervision of children or teens. Children under the age of 12 years old are not permitted in the mall unless accompanied by a parent or legal guardian at all times while on the property. Mall management or security will make an effort to contact parents of unattended children before calling the RCMP, and or the Ministry of Children and Family Development, in order to reunite parent(s) with their young child(ren). Large groups of youth can become unmanageable, and at times, can result in a ‘group mentality’. Youth may not act as they normally would on their own or with their parents. Management and Security reserve the right to ask youth, or groups of youth, to leave the property.

Pine Centre strives to provide its customers with an exceptional shopping experience in a safe and comfortable environment. In order to ensure the health, safety and security of everyone at Pine Centre, we have a standard of conduct that is in effect at all times for all staff and visitors of the shopping centre. A complete Code of Conduct is available at Guest Services.

In the daily operation of Pine Centre, the safety of our customers, employees and other visitors to the centre as well as the safety of the physical buildings and parking areas is protected and maintained by conventional means such as on-site security guards who perform regular foot patrols, after-hours security patrols, security conscious design and lighting, safe behaviour training and the consistent application of the mall Code of Conduct. However, in some circumstances, the additional protection provided by surveillance cameras is essential in maintaining lawful and safe use of the property.

The Video Surveillance Policy provides detailed direction concerning the use of security cameras and resulting video records in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). The policy ensures that the staff and contractors of Pine Centre follow the guidelines set out by the Policy and the privacy requirements under the Act, without compromising the safety and security of the mall’s customers, employees and other visitors. A complete copy of the Video Surveillance Policy is available at Guest Services.

The mall, including its parking lot, is private property. As a visitor or employee on the property, you are expected to abide by the mall’s Code of Conduct. Failure to comply with code of conduct or requests made by Centre Management or Security may result in losing the privilege to shop or work at the mall and/or criminal prosecution, where applicable.